I

Booking, Cancellation, Right of Withdrawal and Complaints

A booking is binding once the reservation has been completed and the booking confirmation has been received.

Cancellation
For written cancellations received no later than 7 calendar days before the planned date of arrival, the amount paid will be refunded. For cancellations made less than 7 calendar days before arrival, or in case of a no-show, the amount paid will not be refunded unless otherwise expressly stated in the booking confirmation.

Cancellations must be submitted in writing to Hotel Skovly.

Right of Withdrawal
The statutory 14-day right of withdrawal does not apply to hotel accommodation booked for a specific date or period. The cancellation terms stated above therefore apply to the reservation.

Complaints
If you experience any faults or deficiencies during your stay, please contact Hotel Skovly as soon as possible and, whenever possible, during your stay, so that we have the opportunity to resolve the issue.

If the issue cannot be resolved during your stay, a subsequent complaint may be submitted in writing to Hotel Skovly.

If we are unable to reach a solution, a consumer complaint may, where the applicable conditions are met, be submitted to the Danish Complaint Board for Hotels, Restaurants and Tourism.